Refund and Returns Policy

Last updated 15 September 2026.

1. The short version

You have 30 days from the day your order is delivered to start a return.
We pay for the return label. There is no restocking fee.
If you changed your mind, the $7.95 you originally paid for shipping is not refunded. Everything else is.
If the item was faulty, damaged or not what you ordered, you get the full amount back including the original shipping.

2. Condition

To be returned because you changed your mind, an item must be unworn and unwashed, with the original tags still attached, in its original packaging, and with any accessories that came with it.

This does not apply to a faulty, damaged or incorrect item. In that case, email us a photo of the problem and we will take it from there.

3. How to start a return

Email support@orlenaz.com within 30 days of delivery. Include your order number and which item you are returning.
We reply within 24 hours with a prepaid return label.
Pack the item, attach the label, and drop the parcel off with the carrier shown on it.

Please do not ship anything back before you have a label from us. Returns sent without one may not be traceable to your order.

4. Where returns go

Returns are received in the United States at:
19206 68th Ave S, Kent, WA 98032, United States

This address is for authorized returns only. It is not a store and it is not staffed for walk-in visits.

5. Refund timing

Step	Time
We issue the refund after the facility receives your parcel	5-7 business days
Your bank or card issuer posts it to your account	a further 3-10 business days

The refund goes back to the payment method used for the order. We cannot refund to a different card or account.

6. Exchanges

We exchange for a different size or color where that combination is available. Email us and we will arrange it; you do not pay for the return leg or for the replacement's shipping.

7. Canceling an order

You can cancel within 24 hours of placing the order, for a full refund including shipping. Email support@orlenaz.com with your order number. After 24 hours the order has usually gone to the warehouse and we cannot stop it, but the 30-day return still applies once it arrives.

8. Items we cannot take back

Anything that has been worn, washed, altered, or returned without its tags, and anything returned more than 30 days after delivery. If we receive a return in that condition we will contact you before doing anything with it.