Last updated 15 September 2026.
1. Where we ship
We ship to street addresses and P.O. Boxes in the 48 contiguous United States and the District of Columbia.
We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or any other U.S. territory, and we do not ship to APO, FPO or DPO military addresses. If you enter one of these addresses at checkout, no shipping rate will be offered.
2. Where your order ships from
orlenaz does not hold inventory in the United States. Orders are picked, packed and dispatched by our supplier's warehouse in China, and enter the United States as an inbound shipment before being delivered by USPS or FedEx. Our Montana address is a registered business address only.
3. Processing time
Orders are processed in 3 to 5 business days. Business days are Monday to Friday, excluding U.S. public holidays.
Orders placed before 6:00 PM MT Monday to Friday begin processing the same day. Orders placed after that time, or on a weekend or a holiday, begin processing on the next business day.
4. Delivery time
Once dispatched, delivery takes 8 to 12 business days.
| Stage | Business days |
|---|---|
| Processing | 3-5 |
| In transit | 8-12 |
| Total | 11-17 |
These are estimates, not guarantees. Weather, customs inspection and carrier backlogs can add time, and we will tell you if we learn that your order is affected.
5. Shipping cost
- Flat rate: $7.95 per order.
- Free shipping once the order total, after any discount is applied, reaches $60 or more.
6. Carriers and P.O. Boxes
We ship with USPS and FedEx. The carrier is chosen at dispatch. Orders addressed to a P.O. Box always travel by USPS, because FedEx does not deliver to P.O. Boxes.
7. Duties and taxes
Import duties on the inbound shipment are included in the price you pay. You will not be asked for a customs payment on delivery. No sales tax is added at checkout.
8. Tracking
You will receive a tracking number by email once your order is dispatched. Tracking can take a day or two to start updating after the number is issued.
9. Wrong address, missed delivery, lost parcels
Please check your address before you place the order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery; the cost of the second shipment is yours.
If tracking has not moved for 10 business days, email support@orlenaz.com with your order number and we will open an investigation with the carrier.
10. Contact
NORDIN FULFILLMENT LLC, 1001 S Main St Ste 600, Kalispell, MT 59901, United States
Email: support@orlenaz.com · Phone: +1 310-788-2525
We reply to email within 24 hours.